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The Self-Service Customer: Revolutionizing Customer Service

The Self-Service Customer: Revolutionizing Customer Service

by Mike Rogers | Aug 31, 2017 | Blog, Logistics Outsourcing, Transportation Technology

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Rather than functioning as a point of positive difference, customers in eCommerce spheres...
How SMB’s are Challenging Amazon’s Logistics Empire

How SMB’s are Challenging Amazon’s Logistics Empire

by Mike Rogers | Aug 8, 2017 | Blog, Logistics Outsourcing

Any company that shares a name with one of the world’s largest rivers is bound to be a contender. Amazon’s CEO Jeff Bezos – briefly the world’s richest man – has done everything he can to ensure his company lives up to its lofty moniker....
Is Your Logistics Chain Leaking? The IoT May Be the Answer

Is Your Logistics Chain Leaking? The IoT May Be the Answer

by Mike Rogers | Jul 24, 2017 | Blog, Logistics Outsourcing, Transportation Spend, Transportation Technology

Until a few years ago, inventory was a labor-intensive process that typically required either stopping operations for several days or bringing in a large crew to painstakingly count products overnight. These methods were heavily susceptible to human error, with end...
Why the Hell Doesn’t My LTL Invoice Match the Quote I was Given? (Part 1)

Why the Hell Doesn’t My LTL Invoice Match the Quote I was Given? (Part 1)

by Mike Rogers | Nov 29, 2016 | Blog, Freight Claims, Logistics Outsourcing, LTL Freight, Transportation Spend

The complaint I hear most often when I sit down with folks involved with shipping (and those in a higher level too) is how annoyed they get when the invoice comes and the amount is higher than the quote they received. Why does this happen and how can we stop it!...
Are You Paying 18% More By Ignoring These 3 Logistics Strategies?

Are You Paying 18% More By Ignoring These 3 Logistics Strategies?

by Mike Rogers | Nov 8, 2016 | Blog, Logistics Outsourcing, Transportation Spend

Today, more than ever, having a Logistics Strategy is important, not only for the bottom line but for your customer’s experience when dealing with your company.Recently I spoke with, Ron, an executive at a midsize electronics manufacturing company and he asked me a...
Retail Compliance becoming tougher on Vendors

Retail Compliance becoming tougher on Vendors

by Mike Rogers | Nov 2, 2016 | Blog, Logistics Outsourcing, LTL Freight

Retailing has changed a lot in the past 10 years, and there is pressure for companies to constantly be looking for ways to do better, sell more, and cut costs. Not surprisingly, some of this focus on performance and cost savings gets placed squarely onto suppliers and...
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